Muller Martini aligns its processes with the SAP Field Service Management solution and significantly increases efficiency.
Coresystems FSM is now SAP Field Service Management.
Müller Martini: Improved Distribution and Service Processes
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Building the most innovative product or asset is no longer good enough to differentiate a manufacturer anymore. The real difference is customer service!
Customers expect superior service. They expect to be delighted! If they are disappointed, they will go elsewhere. Better, faster, more efficient field service is the key success factor to customer delight.
Leading companies across industries are putting their trust in Coresystems technology and expertise to increase revenue, expand into new markets and differentiate their services. Flexible, mobile, real-time and extremely user-friendly!
Coresystems connects all aspects of the field service value chain through innovative technology and deep understanding of today's consumers' needs.
Have peace of mind with self-service and helpful communication flows.
Work confidently using our intuitive mobile app for knowledge management.
Use location service for easier scheduling and better team collaboration.
Fast implementation with real ROI and a reliable software partner.
Delivering exceptional service is tougher today than it's ever been. With analytics you can make your service more efficient, effective, and more closely aligned with your customers' needs.
Coresystems Now Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.
Customer satisfaction begins with employee expertise. With Knowledge Management, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.
Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.
Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.
Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.
Coresystems is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, our ecosystem comes ready for 3rd party integrations with our powerful API.
Understanding security, GDPR and personal data definition is critical for business compliance. Coresystems will take any action necessary to ensure that we handle customer data in compliance with applicable law.