Staff at Geology For Investors highlights in the article that with Coresystems, Markem-Imaje has boosted lead-generation by more than 60 percent and reduced the length of onsite customer service appointments by 20 percent.  After a rigorous competitive review, Markem-Imaje selected Coresystems’ Field Service Software for its ability to improve efficiency while onsite with their customers, in addition to the real-time data collection and analysis the Coresystems solution provides.
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The Internet of Things is about far more than connectivity in automobiles and homes. Best-in-class service companies, already long-focused on optimizing the customer experience, have turned to IoT to make further improvements. The result has been a 12% increase in worker productivity over a 12-month period. So how are these service companies making the most of IoT technology?
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In the field service industry, it can often feel like there aren’t enough hours in the day. Time is money, and every second is critical to your business. Inefficiencies at any point in the work order process will result in lost time, meaning more downtime for your customers and less productivity for your workforce.
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Field service management software has revolutionized how field service technicians and field service providers do business. The process of scheduling field service appointments and allocating the workforce has been streamlined to allow for a more efficient and effective distribution of resources. Field service management apps have made it easier for service technicians to access the information they need to ensure a job well done – often the first time around – and keep track of appointments, customer histories and corporate knowledge.
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Imagine a reality in which slipping on a pair of glasses can transport you to another world, provide you with previously unavailable insight and knowledge, and connect you with people and experiences far removed. That is exactly what augmented reality and virtual reality are both promising and delivering. And the field service industry has a lot to gain by integrating these innovations into its business strategy.
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The digital transformation has starkly affected consumer and employer behavior. This is not new. Consumers expect more from their machines and devices. And if there’s a glitch, they expect quick solutions. And the younger employees become, the more they expect to have digitized processes.  Companies are scrambling to upgrade their field service processes in order to accommodate these shifting consumer and employee expectations.
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All the red hearts and cupids have long disappeared from storefront windows and shop shelves, replaced by Easter bunnies and their multi-colored eggs. Easter has long been synonymous with cheery, long-eared rabbits. However, our furry delivery bunny is in need of an upgrade. Service technician to the rescue!
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Scholars at the Institute for Market-Oriented Management at the University of Mannheim conducted a study in accordance with Harvard University guidelines on the marketing of industrial services in the tech sector. The study concluded that services could be broken down into three categories: must, should, can. In an industry like lab technology, field services are considered a must.
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What exactly is artificial intelligence? And what is the difference between general intelligence and super intelligence? Can we expect benevolent robots to be walking amongst us in the near future? 
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Companies have to understand first-hand the complexities that the IoT and the increasing digitalization of business are bringing to traditional customer service delivery models. Though many companies have been quick to upgrade their systems and machines to keep pace, they have not always followed through with upgrades to their field service management tools. This lack of investment in the full product chain has the potential to thwart the advantages of IoT.
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An Introduction to Field Service Management
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Over the course of the past several years, field service management (FSM) software has evolved to keep pace with the changing technologies that have emerged in recent years, such as the cloud and mobility.
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