The participants of Coresystems and SAP’s contest had the possibility to win awesome prizes. We are looking forward to make Elfie Rabenbauer from Zurich Airport happy.
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Coresystems and SAP organized a contest. In addition to the awesome first prize the attendees had the possibility to win interesting additional prizes.
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Three European chemists -- Sir Fraser Stoddart, from Scotland, Bernard Feringa, from the Netherlands, and Jean-Pierre Sauvage, from France, have won the Nobel Prize in Chemistry 2016. Their contribution to science is the development of the world’s tiniest machines which are made out of molecules. These machines -- which include molecular elevators, cars, and motors -- are nanometers in size.
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There’s a new, unexpected, driver forcing field service organizations to look at mobile workforce and field management solutions. In the past dozen years, I’ve had the privilege of discussing field service operations and solutions with thousands of companies. During that time, many changes in the landscape have driven the implementation and adaption of processes and technologies in service organizations.
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This is a true story about customer experience... As we were tucking ourselves into bed recently, my wife and I heard a strange sound of water flowing. With the summer heat in full force, I thought it was the air conditioning battling the humidity but, as often happens (well, always), my wife knew better and we found our shower was cascading water on its own.
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SAN FRANCISCO - Aug. 3, 2016 - Press Release -- This week, the long-standing, leading mobile field service software company, Coresystems, re-launched their website along with a newly revamped field service software offering. Highlights of the new mobile service software - version 5.26 - are many. Beside connecting to nearly any ERP or CRM, new it's a standalone platform that can be used on day one, making it especially easier for small companies to get started with workforce management.
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When I became a field service rep 31 years ago, I was told by a very wise senior technician , “If there’s something you don’t like about this job, just wait six months and it will probably change.” Change has certainly been a huge part of my career as a field technician and it will undoubtedly be a part of it until I retire. Looking back, there’s no way I could have imagined how computers and smartphones would revolutionize the industry. A “smartphone” in 1985 was a phone with redial and hold features. So how is anyone going to predict what field service will be like even a few years from now? I don’t think it is possible to predict all of the changes that might come, but there are a few trends that are just now starting to get traction which I think are a safe bet to lead us into the next decade.
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Imagine you’re in a rush in the morning to get to your first day on a new job. You’ve gotten dressed in your most professional outfit, put on makeup, and curled your hair perfectly. You rush out the door, excited to get to work. A couple hours later, as you’re getting settled into your new office, you get a frantic phone call from a worried neighbor who sees smoke coming out of your apartment. You immediately remember the curling iron you forgot to unplug! You rush to call 911 to put out what could become a catastrophic apartment fire.
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The Aberdeen Group recently produced a document called, ‘Five Steps to Drive Innovation in Service,’ which is based on their study, ‘Innovation in Service: Take a Leap Towards Value’. I was pleasantly surprised to discover that most of the steps toward successful innovation coincide with insights I’ve accumulated over my thirty-one years as a field service technician.
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I spoke at an industry conference several years ago and was asked by a member of the audience to describe the ultimate objective of Field Service Management (FSM) in one word.  My answer was “optimization.” So what is optimization? According to the Merriam-Webster Dictionary, it is an act, process, or methodology of making something (e.g. a design, system, or decision) as fully perfect, functional, or effective as possible. In other words, optimization is about the “highest and best use.”
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An Introduction to Field Service Management
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Over the course of the past several years, field service management (FSM) software has evolved to keep pace with the changing technologies that have emerged in recent years, such as the cloud and mobility.
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