A study by YouGov determined that 2 out of 3 customers switch providers if they are dissatisfied with their customer service experience. That means that manufacturing and service providers must ensure that they stay up to date on the latest technologies and apply them to ensure continued customer satisfaction in their field services. Thankfully, The dawn of the Digital Age brought with it a host of new technologies. For years, the latest trends in business have included some of the key products of digitalization and the digital transformation: automation, artificial intelligence, augmented reality. With these innovations becoming mainstream and customers becoming smarter about good service, companies are devising new business models based on these technologies and redefining the customer relationship. These are some of the trends expected to play a big part in customer self-service in 2018.
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The next industrial revolution is upon us, as Industry 4.0 brings in a new wave of connected manufacturers and smart factories. Industry 4.0 is a current trend in manufacturing that involves a combination of cyber-physical systems, automation and the Internet of Things (IoT), which together create a smart factory. It is the fourth Industrial Revolution, following in the footsteps of computers and the internet (Industry 3.0), mass production and electricity (Industry 2.0) and mechanization and water/steam power (Industry 1.0). 
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San Francisco, CA (April 10, 2018) - Coresystems, a leading provider of cloud-based field service and workforce management software for mid-sized and large enterprises’ field service organizations, today announced its participation in the upcoming Field Service USA 2018 Conference, taking place in Palm Springs, CA from April 17-20, 2018. At the event, Coresystems will lead a workshop session on the transformational power of crowdsourcing in the field service industry, and will demonstrate its comprehensive field service management (FSM) solution at booth #415.
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The emergence of Cloud technology has given rise to an increased need for comprehensive security measures. With data no longer stored on central, in-house servers but rather in a connected Cloud network, it is crucial to understand what security measures to observe in order to protect valuable company and client information. Below you’ll find a list of the most relevant terms in the age of Cloud technology.
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As the digital transformation pushes forward full steam ahead, some of the cleverest innovations are popping up to make life safer, simpler, or just more entertaining. When I decided to tinker around with IoT, I was looking to accomplish just that. So now I present to you: Smart Planting.
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At three recent conferences, the topic of security as it relates to IIoT devices, was identified as a critical review requirement when using IoT for equipment and process systems. Two of the conferences focused on medical equipment and the third on process industries. All shared one common concern: as systems become more advanced and include more technology, the potential for intrusion increases.
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All the red hearts and cupids have long disappeared from storefront windows and shop shelves to be replaced by Easter bunnies and technicolored eggs. Easter has long been synonymous with cheerful, long-eared rabbits. However, our furry delivery bunny is in need of an upgrade. IoT powered field service to the rescue!
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According to research firm Stratistics MRC, the field service management (FSM) market will be worth $4.45 billion by 2022. Increasing customer expectations, surging demand for enhanced productivity and the rise of service operation costs are considered primary drivers behind this projection. What’s more, Gartner (registration required) estimated that within the next three years, more than 60% of field service organizations will implement in-field mobile applications.  Although this suggests a positive outlook for the FSM market, there’s a problem with the traditional service delivery model that needs to be addressed before we can look forward.
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Breakdowns and system downtimes reduce the efficiency and productivity of operations. The more complex the infrastructure, the broader the potential effects when a crucial service component malfunctions - especially given the comprehensive connectivity of the Industry 4.0 environment.
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Crowd Service Blog Series Part 6 As rapidly developing technology starts finding its way into standard business practices, more and more longstanding and established companies are finding it difficult to adapt. With legacy processes firmly in place, a transition to digital systems is not only about upgrading technology. These companies need the valuable know-how and brain power to make the most of digitalization. Ecosystems are providing the solution.
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Over the course of the past several years, field service management (FSM) software has evolved to keep pace with the changing technologies that have emerged in recent years, such as the cloud and mobility.
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