Who doesn’t want to have an image so iconic that it has earned cult status? Who doesn’t want a product that has won global acclaim and recognition? Who doesn’t want to stand the ultimate test: the test of time?
Products are often only marginally distinguishable from one another when it comes to quality. The real distinction arises when customers start comparing the services that they deem essential criteria when making purchasing decisions. So how can your company take center stage?
Innovation: Give the customers what no one else can
Customers are looking for real-time solutions to their very real-time issues. By employing a Crowd Service solution you can ensure that you always have the necessary labor force to meet the field service demands of your customers. A Crowd is a pool of skilled field service technicians consisting of your own employees as well as service technicians from partner companies, subcontractors and freelancers. With such an extensive amassing of expertise, you are sure to always find the right person for the job.
Always and everywhere: First-class service
By automating various internal and field service processes, you can ensure that all activities are streamlined. Using an Artificial Intelligence powered scheduling system makes it possible for your customers to schedule service round the clock. Relying on field service management software (FSM) makes it possible to manage accumulated company knowledge and make it accessible to service technicians while they are on site. FSM software also allows you to have a real-time overview of your resources. All of this ensures that you can provide immediate solutions and first-time fixes.
Though field service managers have a wealth of experience, metrics and analytics to help determine what solutions work best, no one knows better what the customer wants than the customer himself. By staying in touch with your customers and giving them an outlet to share praise and criticism, you can gain access to valuable feedback. This makes your customers feel like a crucial part of the field service process, and it helps you keep abreast of what is working and what could be improved.
Your product may speak for itself, but now its time to give your field services their own reputation for superiority. By providing the innovation, expertise, and engagement outlined above, you are defining what your brand stands for: excellence in field services.
It is not every day that a cult icon is born. But if your customers are able to perceive an added value in what you have to offer, you will be well on your way to becoming one of the elite!
Do you want to do a step further to get a cult status? Then read the following free white paper to get an outstanding field service position in the related market: How Crowd Service Affects Field Service Sustainability in the Long-Term