With virtual reality, augmented reality and artificial intelligence propelling the Internet of Things rapidly forward, more and more new devices and machines are consistently revolutionizing the way we live, work and play.
Though many companies are quick to adapt their production chains to satisfy these evolving customer demands, they fall short when it comes to updating their field service solutions. However, it’s time to stop relying on traditional methods of responding to customer issues and complaints. Today’s fast-paced technology demands a new approach to field services.
The companies that are successfully forging forward are the ones that have already grasped the need for upgraded field service solutions. Among other state-of-the-art approaches to field services, they are implementing predictive maintenance, knowledge management tools, and real-time analytics.
However, with this immediate and increased access to data and information comes greater responsibility. And this is most evident in the demand for skilled technicians capable of responding in real-time to customer issues. The innovative and effective response to this growing demand has been crowd service solutions. A kind of Workforce 4.0 so to speak.
The crowd service is a merger between two relatively new concepts: the shared economy and the virtual workforce. By pooling together technicians and freelancers with specific expertise and skills and managing them as remote employees through crowd service software, companies have been able to substantially increase their workforce. And this has made it possible to keep pace with the growing need for field services.
What is there to gain?
By now, it is evident that the digital transformation will continue to reshape and redefine business operations, the workforce, production, and customer relationships. A company’s ability to keep pace will depend on its agility. Crowd service solutions represent a tangible response to the need for manpower, expertise, and adaptability. Here’s what you stand to gain: .
1. Customer satisfaction guaranteed
Customers who enjoy your products only enjoy them when they are fully operational. Any interruptions to service or usability quickly diminish the appeal of the newest got-to-have gadget. With a crowd solution you can offer real-time field service to meet customer demands immediately. This keeps customers happy and coming back for more of your products…
2. Increased revenue
…and more products sold means more profit earned. Plain and simple. A happy customer is a loyal one. And loyal customers don’t look to the competition when they have a brand they can rely on.
3. Building trust
When companies can quickly address technical issues, they foster customer trust in their brand. Brand reputation is not only important for retaining customers, it is also key for attracting new ones. Becoming a trusted brand is simply a smart business move.
Reliable and cutting edge field service experience makes a lasting impression. It is the trailblazers who are remembered for breakthrough innovations and setting new industry standards. Why not be the trendsetter instead of the company that follows the crowd.
5. Set yourself apart
Customers don’t compare what you and your competitors have in common, they look for what more you can offer them. By offering them guaranteed real-time service, customized solutions and quality work, you are sure to stand out from the masses.
Every moment spent waiting for service is a moment a customer will spend looking for alternatives. Make sure that you are the company your customers keep coming back to!
Read more about how Crowd Service can increase the KPI customer satisfaction in the free white paper: