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BYOD Security & Policies for Field Service Organizations

BYOD Security & Policies for Field Service Organizations

Companies looking to implement a BYOD strategy express a number of concerns. The primary causes for alarm are a drop in productivity and security. However, it has been shown that productivity levels not only increase, but service margins do as well: by 14% compared to businesses without a BYOD strategy. On top of this, there is a clear boost to SLA compliance and increased employee satisfaction. As for security, there are several measures you can take for ensuring your data is safe. Here is what you should be aware of.

1. Consider implementing policies

Having a BYOD policy in place will give you a clear point of reference for critical decisions involving device usage and security. Not only will make it easier for your employees to adhere to security guidelines and measures, it will facilitate cross-sector cooperation between management, IT, and BYOD employees.

2. Install a Mobile Device Management (MDM) software

This helps your IT department monitor and manage employee devices and ensure that they meet security standards. Not only does it let you control access to corporate data, it also helps protect against data loss, and allows you to blacklist dangerous apps, scan for malware, provide end-to-end encryption, and more. Also, should a device get lost or stolen, you can remotely wipe sensitive data from it.

More than two-thirds of businesses see boosts in employee productivity and customer response time by letting employees bring their own devices to work, and more than half of companies feel they would be at a competitive disadvantage without BYOD.
3. Make sure you use the latest security standards in your company app

There are so many certificates. It is a “jungle” for those not IT savvy enough to navigate it.
That is why you should resort to Public Key Pinning (HPKP) for sensitive data. Hackers who are able to compromise certificates can gain easy access your data. Using public key pinning makes it near impossible for a middle man to forge certificates and intercept data because the HPKP tells a browser, which certificates belong to which web server.

4. Keep up-to-date and informed
Review and update your security policies and make sure your employees are aware of how they can keep their devices and data secure. Provide training sessions on the aforementioned tips and have consequences for not adhering to corporate security measures. Keeping corporate and client data secure is crucial when it comes to building trust and ensuring the highest level of service. That is why it is essential for companies shifting to a BYOD strategy to take all measures possible to ensure smart mobile device usage. At the end of the day, any device is only as secure as the person using it!

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