Coresystems is listed as a key innovator in the field service market, in a new market research report by Markets and Markets called, “Field Service Management Market by Solution, Service, Deployment Type, User Type, Industry Vertical, & by Region - Global Forecast to 2020.”Over the next few years, the report says that the field service market will grow in size from $1.97B to $5.11B in 2020. This represents a 21% growth increase from 2015 to 2020. North America is expected to be the biggest shareholder in the field service market, partially thanks to the numerous progressive developments in analytics and cloud technology, and the growing popularity of BYOD. These technological developments have opened the door to high adoption rates of field service management software in North America and Europe that’s capable of handling all of these field service tech elements.
As field service organizations continue to go digital, it’s become apparent to service leaders that having a field service management software, where all the information they need to run efficient operations is located in one app, is crucial for the success of both the back office and technicians in the field. With field service management software, field service companies can scale operations for maximum efficiency and also more effectively manage the costs of running the business. The survey stated that both efficiency and cost reductions are the lead drivers of growth in field service.
Field service organizations know that workforce management is critical for having successful operations and making sure your customers are happy and your technicians are fitting in a productive amount of on-site service calls each day. Therefore, it should come as no surprise that the study revealed that the market for scheduling and dispatching is the largest. Field service organizations want technicians’ routes to site visits, task scheduling, and other everyday items to run as smoothly as possible. In this way, from the time a service request comes in until the time a tech departs from the worksite, each step from the back to office to the field is easy to handle and time, productivity, and the field force are managed productively.