SAN FRANCISCO, CA – January 18, 2018 – Coresystems today announced that Delta Mechanical is utilizing Coresystems’ field service management platform to significantly streamline Delta Mechanical’s scheduling processes for technicians. Delta Mechanical is the single largest plumbing company in America, providing plumbing and repiping services through Home Depot and direct to both commercial and residential markets, with a fleet of more than 800 service vehicles throughout the nation.
When emergency leaks, hot water failures and other plumbing challenges arise, technicians are on the clock to resolve these issues in real-time before they cause costly, and sometimes catastrophic, damage. These technicians occasionally must travel to remote locations to perform emergency installations and repairs and need the tools to provide timely service with less access to resources.
Delta Mechanical needed a solution that could fit their specific scheduling needs, along with SAP compatibility. Delta Mechanical chose Coresystems’ software to serve as a scheduling platform for technicians, enabling them to manage jobs, schedules and sales in real-time. Coresystems consolidates multiple features – including initial call center contact, sales process initiation, scheduling, dispatch and mobile notifications – as a complete, streamlined solution for Delta Mechanical’s field service operations.
“Our customers’ expectations continue to rise, and Coresystems enables us to maintain real-time responsiveness to our customers’ needs,” said Konstantin Bozukov, Director of IT Operations, Delta Mechanical. “We pride ourselves in our unique process of offering final quote prices over the phone and same-day installations. With cutting-edge technology like Coresystems’ software, we’re able to keep that crucial promise to our customers, while reducing the time and costs associated with our field service business.”
Building upon its six-year relationship with Coresystems, Delta Mechanical plans to bolster the scheduling software with auto-scheduling, AI logic and capabilities that automate other tasks within the company. Automation will be a key driver in Delta Mechanical’s scheduling processes of the future, as AI logic will automatically provide relevant details to technicians in the field while they are in the middle of scheduling future appointments and managing various projects.
“With the growing number of connected devices, consumers have become accustomed to real-time notifications for services and repairs across industries,” said Manuel Grenacher, CEO of Coresystems. “By consolidating various aspects of the service process, Coresystems simplifies and streamlines workflows for customers like Delta Mechanical to ensure they deliver the level of service that has become one of the hallmarks of their business.”
Coresystems is a leading provider of cloud-based field service and workforce management software for mid-sized and large enterprises' field service organizations. Since Coresystems' founding in 2006, more than 190,000 users across the world have utilized the company's innovative, real-time field service management software to improve their business and field service processes. Coresystems has also pioneered the "crowd service" model, which allows customers to leverage an Uber-like platform to find available field service technicians in real-time. Coresystems is headquartered in Switzerland with international offices in San Francisco, Miami, Berlin, Freiburg, Shanghai, São Paulo and London.
About Delta Mechanical
Delta Mechanical is the single largest plumbing company in America, providing plumbing and repiping services through Home Depot and direct to both commercial and residential markets with a fleet of more than 800 service vehicles throughout the nation. Delta Mechanical provides installation and repair of plumbing fixtures, water filtration, water heaters and repiping surfaces through Home Depot operations in Arizona, California, Colorado, Florida; as well as other licensed operations in North Carolina, South Carolina, Georgia, Texas, Michigan, Nevada and New Mexico.
Webbo Chen, 10Fold for Coresystems