Whenever issues have to be solved as quickly as possible, people tend to become careless and inattentive - true to the motto "nothing's going to go wrong anyway", field service staff are then likely to forget to attach the safety cover to an infeed drum or to turn off the power supply of a machine before starting maintenance measures.
One moment of negligence can easily turn the service technician's working environment into a deadly trap. Field service staff are even more exposed to danger due to the increased stress level caused by the frequent change of operation sites and the unknown particularities of the respective machine.
Most companies worldwide have become increasingly aware of environmental as well as health- and safety-related aspects (EHS - environment - health - safety) in the course of the last few years. On the one hand, EHS is dealing with the health and safety of employees. On the other hand, it also addresses issues such as the reputation of the service provider and costs. Even if there has not been any personal damage, accidents can cause dramatic costs and machine downtimes. For many end customers, the responsible handling of EHS constitutes an essential criterion for the selection of a service provider.
EHS Affects All Involved - From The Management Board To The Service Technician
Global players in particular often have implemented EHS processes, but these cannot be effectively deployed due to missing control mechanisms for the field service staff. The health and safety of those employees must not be left to chance, but should be handled as a management issue - out of a sense of responsibility for one's workforce, but also to protect the company's reputation and maintain the control of financial risks arising from indemnity claims.
How To Establish A Culture of Safety in Field Service
Every service technician wants to return home unharmed after work - yet, before going home he usually has to finish his job. Safety increases costs and planning efforts. Normally, service technicians are conscientious and self-organized people with excellent improvisational skills. However, when trying to find the best-possible solution for their task at hand, they often tend to neglect their personal physical health.
Therefore it is necessary to initiate a behavioral change among field service technicians towards an applied culture of safety. How can this be achieved? Subscribe to our blog to follow our upcoming entries dealing with the diverse elements that contribute to the constitution and maintenance of an applied safety culture.
It's The People Who Matter, Not The Software
In the course of the next few months, Coresystems intend to integrate EHS into their Field Service Management System to an even greater extent, focusing on humans and their specific demands. How can EHS be implemented in field services as effectively, user-friendly, and time-saving as possible in order to ensure the maximum acceptance among the teams involved? Digitalization offers a wide range of new opportunities to make life easier and safer for service technicians.
During the next few months we will keep you regularly updated on any developments regarding the implementation of the EHS feature into our Field Service Management application.
Mobile field service supports a company’s sustainable business practices and ultimately helps save money and increase sales. This white paper shows four ways to effectively reduce costs and save money:
Author: Bernhard Mark, Quality Assurance Manager, Coresystems