One mechanism for drawing employee awareness to EHS issues before they commence work is to have risk analyses in the form of checklists integrated into the workflow. Integrated risk analyses deliver a realistic impression of the EHS culture.
These checks are to be completed by employees, either alone or as a team, before they begin work. Coresystems' Field Service Management portfolio includes mechanisms ideally suited for quickly and efficiently filling out these lists. A statistical evaluation of the available data offers an immediate and realistic impression of the field service community EHS culture as well as the main risks employees are exposed to. This data is then used as the basis for developing specific initiatives to further improve the Environment, Health and Safety (EHS) culture.
There is a danger of overdoing it by requesting and documenting too many detailed points when defining the checklists. It might feel patronizing or even boring for service technicians if they constantly have to check off the same questions. It is important to remember that service technicians also choose this profession because they want to be autonomous and experience diverse challenges. That is why it is particularly important to get the employees who will have to work with these checklists involved when defining the checklists.
Safety-relevant documentation must be available offline
Even more important than an elaborately detailed risk analysis is making safety-relevant documentation available to technicians at all times. Many companies are still to this day making these documents available to their employees through an intranet, while forgetting that connecting to the intranet is time-consuming and annoying, and sometimes impossible, in areas with poor network connections. The intranet does a good job of meeting the needs of office employees. However, it isn't sufficient for field service workers.
Coresystems Field Serivce Management Software is focused on field service employees. Its integrated "file library" makes it possible to access MSDS (Material Safety Data Sheets), lifting plans, internal guidelines, and training documents whenever and wherever, even when offline. Regular synchronization ensures that these documents are readily available without any additional effort.
In our next blog, read about how you can work towards continually improving EHS processes with the help of integrated feedback mechanisms.
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Author: Bernhard Mark, Quality Assurance Manager, Coresystems