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5 Factors for Service Excellence

5 Factors for Service Excellence

Service is becoming increasingly important for companies attempting to differentiate themselves from myriad providers offering similar products. Are you still on the fence about why it makes sense to invest in field service management software to improve your service offers? Our infographics explains what you have to gain from investing the capital and effort into setting yourself apart with excellent service.

Infografik-01Field service software gives your technicians the opportunity to excel. GPS tracking and smart dispatching help field service workers fit in one additional service request per day, and this increase in productivity translates to higher revenues. Furthermore, the access to customer data and service history puts service technicians in the perfect position to upsell and cross-sell additional services, replacement parts, and even new products.

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Strategic time management is key to maximizing profits. Field service management software helps you keep track of technician arrival and resolution times, which in turn give you an overview of productivity and the opportunity to minimize average resolution rates. Field Service Management software also helps you track completed and invoiced jobs so that there is no revenue loss associated with unbilled services.

 

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FSM software in conjunction with real-time tools and IoT offer you the opportunity to create a uniquely transparent and comprehensive customer experience: one that will keep your customers coming back. Self-service tools  help customers take control of their own service experience. And real-time service interactions and artificial intelligence scheduling and tracking ensure quick response times and solutions.

 

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One major measure of quality is transparency and speed. FSM software gives you the tools you need to provide real-time service thanks to the potential to incorporate crowd services. With a crowd of qualified service technicians available on-demand, you can be sure to always have the right person available for the job. Reduced customer wait times mean increased customer satisfaction.

 

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FSM software helps you maintain a leading position on the cutting edge of service innovation. By incorporating the tools of the digital transformation -- like AI, IoT, AR and more -- you have the potential to analyze trends in product and customer data and use this information to improve your services and offers. Read more about the innovations changing the sector and how to take advantage of them.

Take your service to the next level, read our free White Paper and transform your Field Service into a Profit Center:

White Paper Transforming Field Service into a Profit Center

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