Have you ever tossed a bottle into a recycling bin? Field service automation helps get those bottles from bins to recycling centers. And with people in Switzerland using over 1.5 billion plastic bottles a year, it’s an important job for organizations like PET Recycling Switzerland to help the environment by keeping recycling bins empty and PET bottles recycled. We spoke to Stefan Weber, Head of Finance and Logistics at PET Recycling Switzerland.

What services does PET-Recycling offer its customers?

PET Recycling Switzerland is the national collection and recycling system for the 1.5 billion PET beverage bottles sold annually. It was founded in 1990 as a non-profit organization. We are responsible for an eco-efficient recycling loop, and the basis for this is the collection of the empty beverage bottles at currently over 43'000 collection points in the whole country.

How is field service automation affecting your business?

We have engaged around 40 different independent carriers to ensure a local and timely collection of the empty PET beverage bottles. These companies are obliged to report various data for each collection into our ERP solution. In order to simplify and fully integrate this process, it was obvious for us to think about a more efficient way to do this.

What criteria were important for you when choosing a field service software?

First of all: Reliability. It just has to work the way it should. Furthermore: Convenience. It should be as simple as possible to use, and still offer flexibility for additional functionality if needed one day. And last but not least: Cost-efficiency. Having something out of the box that can be tailored to [our] specific needs without big initial investments or basic development risks.

What challenges are you looking to solve by implementing Coresystems Field Service Software?

As a non-profit organization, efficient business processes are crucial for our success. By using the Coresystems Field Service Software our carriers can get rid of a manual interface between the driver [who collects the empty PET beverage bottles in bags] and his office [who reports into our ERP solution]. So our main expectations are to minimize administrational work, increase data quality and get the information quicker.

Do you see any trends in the service industry?

Everything needs to be done quicker, more efficient, and of course, more convenient. Furthermore, everyone is talking about Big Data and Business Intelligence. And one of the most important keys to all of this - in my opinion - is the collection of data and the efficient flow of it. Having better and quicker information at hand brings us a deeper understanding of what our customers want and how we can react to this. And one of the enablers to do that is the use of a field service software.


Topics: Field Service

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