When it comes to field service management, there’s a solution that keeps technicians connected to the back office, stores data, cuts costs, generates detailed reports, and grows with your business: the field service management software cloud.
However, some companies feel that despite the benefits of the cloud itself, cloud security is a major drawback. In fact, security ranks as the number one hindrance to full-scale cloud adoption by large companies. Here are the most common myths surrounding cloud security:
Myth #1 - Data Will Be Less Secure
The opposite is true. Customers who store their data with cloud providers are less likely to have security threats. And if data security is threatened, it’s safer to have the data in the cloud than solely relying on a company’s internal IT department to protect it. Cloud providers have resources and employees whose sole job is to protect the data stored in the cloud from cyber security threats.
On top of that, storing data in the cloud is actually more secure, because it also helps mitigate physical losses. Your employee loses a mobile device or a laptop hard drive crashes? No problem, if your data is located in the cloud. You can still access data remotely from a different or new device. This is especially important to field service organizations that provide service in different locations and need to access data on-the-go.
Myth #2 - The Cloud Won’t Meet Industry Regulatory Requirements
For many field service companies, especially in the energy sector, meeting regulatory standards is key to doing business and this is one of the field service management challenges that good software can solve. If your company already stores data within an IT environment in accordance with your industry’s regulations, the same regulations and certification can be applied to the cloud.
No matter the industry, a good cloud provider will make sure that data is stored and hosted in a way that complies with industry regulations. Providers of cloud storage solutions should provide customers with transparent information regarding the storage location of their data.
Myth #3 Cloud Security is the Cloud Vendor’s Job
If you have a home security system, and you leave without engaging the alarm and there’s been a burglary when you get back home, your home security system has not failed you. It’s up to you to diligently engage the alarm.
You can’t solely depend on a cloud vendor to keep your data safe. Ultimately, it’s cloud consumers who are responsible for making sure that the cloud vendor they choose meets the security and compliance standards that are necessary for their business. The best cloud providers makes sure customers know what security mechanisms are being utilized to protect their data within field service automation solutions.
Myth #4 – There are More External Threats to the Cloud
Some field service companies feel that uploading their data to the cloud makes them a more attractive target to external threats. This is like saying that if you bring a picnic basket filled with sweets to the park, ants will march specifically to your sweets, bypassing all other food sources along the way.
Approach potential threats to cloud storage security by setting up a strong defense against attacks. Your best defense is to work with a cloud provider that has strong security and can prevent any potential threats. Great cloud solution providers employ cloud experts who collaborate closely with customers to make sure their data protection needs are met.
Myth #5 The Cloud is Too Complex to Secure
With the rise of mobile devices that are being used for work (BYOD) in field service management, there are new security challenges for IT professionals. However, cloud-based field service software makes it possible to ensure that data is secure. Companies that have a BYOD policy in place can keep data contained within a specific application --such as a field service mobile app--that allows them to set up different clearance levels to enter the cloud.