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How Field Service Automation Can Disrupt the Healthcare Industry

How Field Service Automation Can Disrupt the Healthcare Industry

Though other public systems like libraries and banks have shifted to digital ways of doing business, hospitals remain one of the last sectors to fully embrace technology in day-to-day operations. Healthcare is a sector that is ripe for innovation. In fact, during an interview with TechCrunch, Beth Seidenberg, a former immunologist and now partner at venture capital firm KPCB said, “Healthcare is really the last industry to be disrupted.”

When I worked in hospital management, the office printers and copy machines were constantly going. Patient care depended on papers and paperwork. Each day, the office’s administrative staff went through at least six reams of paper. Patient charts needed to be printed and sorted with the correct documentation, in a task that no doubt could be done by automation. And because of the highly regulated nature of health information, papers had to be filed, stored, and shared correctly--facedown on the desk--in a way that complied with governmental rules.

When the HITECH Act was passed, many hospitals had to find ways to digitize records. However, even if documents were scanned into a computer system, they still need to be searchable and accessible to the select people who need them. This means sometimes the electronic systems implemented by medical companies and hospitals aren’t even remotely efficient. It might take a long time to track down a specific document if you have to open up each scan, for example, to see which doctor signed off on it, making the implementation of a digital solution crucial to enable efficient functionality for users.

For Medical Professionals

With field service automation, medical providers can increase patient safety by leveraging technology to minimize identification and clinical errors that could affect patients. With EMR (Electronic Medical Records), medical providers can document and wirelessly chart progress notes, lab results, and vital signs from a wireless device at a patient’s bedside. Field service software eliminates paperwork from their daily workload, cutting down on administrative time, so they can spend more time caring for patients. Still, despite these significant advances in patient care some medical practitioners are old school and prefer to notate patient information by hand and use paper charts. Some are so afraid of technology that they remain set in the old way of doing things.

For Medical Device Manufacturers

Approximately 50% of medical device manufacturers are still using paper-based systems to service their equipment. This is an inefficient way to manage documents and information. Since all medical-related companies have numerous documents that must be signed and approved each and every day. Workers must search for documents when they need them, which wastes a lot of time and resources.

Because medical device companies have to go through FDA regulations and compliance, it’s even more important that they not only maintain documentation but that their documentation is accessible. The faster documents are retrieved can either mean the faster medical devices are serviced and back to saving lives or the faster companies can get more products out to market and make more profits.

Medical device companies have to show proof to regulatory officials that they’re document management practices are compliant with governmental regulations throughout each stage of developing healthcare machinery.

Field service software can help automate this documentation process and also make it so medical device businesses are scalable. Employees who work outside of the office can have secure access to all of the information they need, since field service software is available on mobile devices and is cloud-based. Mobile workforce software permissions are also customizable and can grant certain employees varying levels of access. Now is a great time to implement field service software into your medical equipment manufacturing business.


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