According to research firm Stratistics MRC, the field service management (FSM) market will be worth $4.45 billion by 2022. Increasing customer expectations, surging demand for enhanced productivity and the rise of service operation costs are considered primary drivers behind this projection. What’s more, Gartner (registration required) estimated that within the next three years, more than 60% of field service organizations will implement in-field mobile applications.  Although this suggests a positive outlook for the FSM market, there’s a problem with the traditional service delivery model that needs to be addressed before we can look forward.

Source: Forbes

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Topics: Media Coverage

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Over the course of the past several years, field service management (FSM) software has evolved to keep pace with the changing technologies that have emerged in recent years, such as the cloud and mobility.
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