What if cars today still used wooden wheels like the ones that supported 19th century horses and carriages? Cars might run, but they’d be much slower, unsteady, and would probably break down a lot since wooden wheels were never intended to be used on modern day streets and highways.
According to independent research company Forrester, in the coming months “mobile will change the cost structure and revenue models for businesses [...and] streamline processes. Field service personnel will use apps to file claims, get assignments, or make sales.” If your business uses old-fashioned field service, now is the time to switch to mobile field service to help keep everything running quickly and smoothly like alloy wheels on a BMW.
Still not sure? Read on.
GPS integration within mobile field service apps uses services like Google Maps to show field service technicians the best routes. Old-school field service uses paper maps to navigate or type in customers’ address into out-of-date car GPS systems.
#2 Customer History
When using mobile field service apps, technicians have the customer’s history at their fingertips, which means they can determine errors quickly. There’s no need to rifle through files of work reports to see what repairs were done on the customer’s machine before.
#3 Multiple Devices
Whether or not it’s enforced by a company Bring Your Own Device (BYOD) policy, field service software makes it easy for employees to work on their preferred mobile device. Instead of lugging around multiple sheets of paper, workers are happiest when carrying one mobile device, making the industry more attractive to younger potential field service workers.
#4 Complete Data
Gone are the days of not being able to read a technician’s handwriting or losing important papers. With mobile field service apps, data entry is paperless and immediate, which makes generating flawless reports and analytics simple.
There’s no need to punch a clock or manage paper timesheets anymore. Mobile field service apps allow technicians to check-in when they arrive at a job. They can also log travel time and fuel-related expenses on the app.
#6 Problem Diagnosis
How much easier would it be to not have to call a colleague and try to describe a broken part? Mobile field service apps let techs take photos of broken parts and annotate the photos, marking the area that needs to be fixed.
#7 Inventory Management
Back in the day, if a tech needed a part, he would have to go back to the warehouse and check to see if it was in stock. Nowadays, techs can use field service apps to share truck inventory information with dispatchers, check stock, and order parts on-site with the client, if needed.
#8 Team Scheduling
Dispatchers have one of the most important roles in field service management: sending technicians out into the field. Using mobile field service applications, dispatchers are aware of technicians’ availability, which makes scheduling service calls that much easier.
When working on a complex piece of machinery - like an airplane engine - that requires repairs by technicians with different skill sets, technicians used to have to stop working and call a fellow tech who would worked on the job before. However, mobile field service applications let multiple technicians collaborate on the same job and post updates to the customer’s history so everyone on the team stays informed.
Processing paper invoices is timely, and not cost effective. The sooner a customer pays, the sooner a company gets paid. Mobile field service software is so amazing because all the data is entered into the software. Invoices can be generated and sent much earlier, instead of weeks after the service call.