Nowadays, field service management companies are encountering a rapid rise in the demand for field services. This is a direct result of new technologies that have been steadily increasing the connectedness of our machines and devices and making them more integral components of daily life.
In order to keep up with the growing need for services, the best in class field service companies are looking towards a crowd service solution. There are numerous benefits from having a remote, highly-skilled, extensive workforce.
1. Happy customers
You can ensure customer satisfaction by providing a quick and effective response to service requests. Having a large source of skilled workers means you never have to keep your customers waiting for service. You can respond immediately with the best solution.
2. Improved partnership
Creating a crowd service involves building up a network of certified and skilled technicians with partner companies. By working together with experts in the field, you have more hands and minds working on finding and implementing the best solutions. This solid network along with the right crowd service software lets you effectively manage your business and create a smooth and seamless workflow.
3. Effective time management
Technicians are better able to manage their time and minimize wasted visits when you combine a crowd service solution with field service management. This in turn reduces the need for overtime work by helping technicians determine the best strategy and scheduling for service visits.
4. Minimized risks
Having an increased workforce also reduces the number of workplace errors because you are guaranteed to find the right person with the best skill set for the job. Also, technicians who are not overworked and stretched thin are less likely to make mistakes.
By working with service technicians on a need only basis, you eliminate high overhead costs. Pay for what you need and what you get!
6. Higher revenue
With lower overhead costs and more service requests being met, you will see a rise in your profit margin. Also, happy customers translate to more upselling. Satisfied clients are more likely to stick with your brand and refer you to their professional network.
7. Overall better work environment
Satisfaction is a chain reaction! Dealing with a happy and satisfied customer makes for happy service technicians. They in turn work more effectively and efficiently thereby increasing profits, which leads to happy managers. In addition, thanks to the crowd service software, partner company technicians are integrated into the workflow process. This allows them to feel like an integral part of the process and helps maintain a solid connection between providers and companies, which is essential for positive internal business relations.
If you are still wondering why you should adopt a crowd service solution, you might want to consider the risks of not doing so. If you are not able to meet your customers demand for services, then your competitors will be more than happy to do so for you!
Read more about Crowd Service and how increase the KPI customer satisfaction with it in the free white paper: 3 Traps to Avoid if You Want to Meet Your Customer Satisfactio KPI.