Problem-solving in the nick of time, saving colleagues from certain harm, or preventing life-harming disasters, engineers and technicians have been onscreen heroes for decades. Even though field service software and mobile workforce software wasn’t invented when some of these characters were around or the character was living in a fictional world, whether you’re a field engineer or a field service technician, you can find inspiration to keep fixing problems from the characters in these movies and TV shows.
On the TV show “Chuck,” the lead character, also named, wait for it…Chuck, works as a computer service expert for a consumer-electronics store. He accidentally becomes the sole recipient of United States spy secrets that are downloaded into his mind from an email, and gets recruited to use his techie knowledge to stop criminals.
With field service software, techs can download complete customer service history to their mobile devices and use the information to better diagnose customer problems.
In this long-running TV series that’s still drawing an audience all over the world, The Doctor on "Doctor Who" is a humanoid alien who uses his scientific skills in adventures to help people and defeat enemies.
Much like The Doctor’s power, field service software lets companies beat out competitors and be ahead of the competition by enhancing their field service capabilities and making customers happier.
Like many of the other heroes on this list, MacGyver works as a government agent and a troubleshooter for a fictional company. He was once a Bomb Team Technician during the Vietnam War, but now uses his knowledge to cleverly and resourcefully solve complex problems by making devices from normal objects and materials in high-stakes situations.
FIeld service techs can be a bit like MacGyver thanks to mobile field service software that lets them see parts inventory and make needed repairs on-the-go.
Star Trek: The Next Generation
The character Reginald Barclay on "Star trek: TNG" is known for his great technical skills. On the show, he tended to use those technical skills to solve as many problems as he got into because of his lack of personal skills. In one episode, Barclay helped discover the reason the Enterprise-D ship experienced a multi-system failure just in time to prevent the ship from being destroyed.
To prevent problems like Barclay, predictive maintenance is possible with field service software. Techs can predict and solve potential issues before they become full-fledged problems.
This popular movie is about an ingenious electrical engineer named Tony Stark. He uses his ability to invent industrial and useful technological creations to fight crime and become an actual, legitimate superhero.
When machinery and medical companies have problems, field service engineers and technicians are the ones who come to the rescue and save the day, just like superheroes.
Hugo’s father taught him how to fix clocks and gadgets, which the boy does, always making sure the clocks in the train station where he lives as an orphan keep running on time. However, Hugo’s goal in the self-titled film is to repair the automaton his now deceased father salvaged, so that it works properly again.
In field service, experienced staff can train younger staff and utilize workforce management software to be ahead of the curve. And since mobile field service software has checklist guides for jobs, techs both young and old can use a checklist to guide them through the servicing process.
On the short-lived TV series “Firefly,” the character Kaylee is a great mechanic even though she doesn’t have any formal training. Her skills allow her to properly diagnose and predict problems with the the spaceship, Serenity, saving the ship’s crew from catastrophic failures that could cause everyone to die. She even coaches the ship’s captain when parts need to be repaired or replaced, so he knows how to do basic repairs himself.
Nowadays, people highly value self-service, and field service software offers customer self-service apps that empower clients to help themselves.
In the blockbuster sci-fi film, “The Matrix,” Tank is a computer operator, who helps save Neo and Trinity, after Cypher, a member of their crew turns out to be a murderous traitor intent on sabotaging their mission to save their leader Morpheus. After being attacked by Cypher, Tank unplugs Neo and Trinity, then programs them back into the Matrix to rescue Morpheus.
Collaboration is important when servicing equipment, and workforce management software makes teamwork easy by letting technicians see what tasks colleagues have completed and pick up where they left off.
In this challenging indie film, four friends who are looking to create something bigger and more innovative than the error-checking technological devices they've built, accidentally come up with a new invention that provides a way of time traveling.
Field service automation is the first step to providing service excellence because it allows technicians to collect data and then use that data to provide even better service to customers. With field service automation, things like predictive maintenance and optimizing resources and parts are possible.
Good Will Hunting
In this Academy Award winning film, the character Will, a university janitor, anonymously solves an algebra problem that even graduate students studying high-level math could not solve, which shocks both the students and the professor. He goes on to solve another, even more difficult problem, setting him off on a journey of self-discovery and fulfillment for himself and the people in his life.
Field service software equips techs with the tools and information they need to be the smartest person in the room and solve even the most difficult problems that customers may have.
Image: BBC | Flickr