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Using Multimedia for Remote Instruction of Field Service Staff

Using Multimedia for Remote Instruction of Field Service Staff

The ability to send notes and questions back to the office while still on a job and get immediate feedback exists now thanks to field service software. Technicians can use all the tools at their disposal to be able to update, share, and consult with peers and supervisors while on-site. Here are some of the ways mobile workforce software lets techs send and receive information remotely.

Take & Annotate Photos

With mobile field service software, technicians can take photos using their mobile devices while servicing a piece of broken equipment. The photos that are taken can be included in the data report. Not only that, technicians can mark off the problem areas to make servicing equipment a more innovative process. It’s possible to highlight and call attention to problem areas with these annotations, speeding up the process of fixing the equipment or getting advice on solving problems with the equipment. For example, if there are screws that need to be replaced, rusted parts, or worn out pieces, technicians can use annotation to highlight those sections. Techs can also take before and after images to provide proof of service.

Record Notes

Technicians are often juggling tools and equipment parts, so why not let them have field service automation software that lets them record notes on-the-go, without needing to pull out a pen and paper or send an email or text message to colleagues. Mobile field service is an all-in-one solution that eliminates some of the items your technicians need to carry, and lets them collaborate and pass information on to other technicians or project managers easily. This notes can be typed in or recorded using voice recording and will be synced via the cloud.

Smart Wearables

Photos and multimedia don’t only have to be captured using a mobile device. With the invention of smartwatches and products like Google Glass, field service engineers can use wearables during service calls to capture media, data, and information. This information can then be sent or emailed for consultation purposes with other technicians or experts. Corporations, like the energy supplier Alstom, are testing smart glasses in their field service. However, they’ve encountered a few problems. For example, they found that Google Glass tends to quickly overheat and the battery does not run long enough to ensure the job is completed.


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