Mobile Field Service Technicians at Teq

«With Coresystems Field Service, our field service technicians can access their service calls from anywhere, at any time. The mobile app even allows the technicians to create service calls and follow-up activities directly on their mobile devices, while on site with our customers.»

 

Rob Sanoff
Chief Technology Officer

The collaboration between Teq and coresystems started in 2010, when the coresystems USA Inc. office in New York City had just opened, and coresystems was introduced to Teq by their U.S. partner, Achieve IT. In a first step, the coresuite country package was implemented for all Teq’s SAP Business One users, which resulted in simplifying the management and business flow of their system.

Mobile Field Service Technicians



The next step for Teq was to find a suitable mobile solution for their field service technicians. They needed to have direct access to their ERP system on a mobile device. One of the most important requirements for the mobile solution was that it had to work both online and offline. Furthermore, the solution also needed to integrate into their business processes for the service department, as well as replace email and paper reporting.

 

First tests with the Field Service Software of Coresystems went well and the decision was made to roll out the solution in the field. With the Field Service Software of Coresystems, the field service technicians now have the ability to enter data into the SAP Business One system using mobile devices (such as iPads or iPhones), to update current assignments.

Teq products in action


Using Coresystems Field Service Software has had a tremendous positive impact on Teq’s service department. The interface design of the mobile app is very intuitive and as a result, Teq has seen a significant increase in productivity within the service department. With the Field Service Software of Coresystems, there is now a standardization of data entry that has enabled more reliable reporting.

Instant and Reliable Reporting



Recently, Teq also implemented the coresuite cube in order to achieve efficient and reliable reporting & analysis. The reports created with the coresuite cube form an ideal basis for decisions— not only for management, but also for individual sales and service staff.

 

About Teq
Teq is an innovative learning company, dedicated to championing the evolution of the modern classroom. Since 1972, we have provided the education community with solutions to improve student learning and support sustainable change. We pride ourselves in our variety of services and our accomplished staff that includes nearly 40 certified education professionals.

Our professional development model empowers educators, improves technology integration, and increases student achievement. Teq provides clients with a unique blend of experienced service, innovative products, and incomparable support, while fostering passion and creativity in the twenty-first century learning environment.

Browse our success stories

Teq - It's all about learning
Teq - It's all about learning
«The intuitive and easy to use mobile app leads Teq to a significant increase in service productivity.»
CWS Housing
CWS Housing
«Coresystems had everything that we were looking for. They provided the most user-friendly product.»
DeLaval
DeLaval
«DeLaval - Time-saving and cost-optimization for better revenue and productivity.»
Swisscom
Swisscom
«With Swisscom Friends we were able to extend our field service force and offer additional, personalized service in real-time.»

Perfect field service moments are core moments.
Make it a core moment.

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