The collaboration between Teq and coresystems started in 2010, when the coresystems USA Inc. office in New York City had just opened, and coresystems was introduced to Teq by their U.S. partner, Achieve IT. In a first step, the coresuite country package was implemented for all Teq’s SAP Business One users, which resulted in simplifying the management and business flow of their system.
Mobile Field Service Technicians
The next step for Teq was to find a suitable mobile solution for their field service technicians. They needed to have direct access to their ERP system on a mobile device. One of the most important requirements for the mobile solution was that it had to work both online and offline. Furthermore, the solution also needed to integrate into their business processes for the service department, as well as replace email and paper reporting.
First tests with the Field Service Software of Coresystems went well and the decision was made to roll out the solution in the field. With the Field Service Software of Coresystems, the field service technicians now have the ability to enter data into the SAP Business One system using mobile devices (such as iPads or iPhones), to update current assignments.
Using Coresystems Field Service Software has had a tremendous positive impact on Teq’s service department. The interface design of the mobile app is very intuitive and as a result, Teq has seen a significant increase in productivity within the service department. With the Field Service Software of Coresystems, there is now a standardization of data entry that has enabled more reliable reporting.
Instant and Reliable Reporting
Recently, Teq also implemented the coresuite cube in order to achieve efficient and reliable reporting & analysis. The reports created with the coresuite cube form an ideal basis for decisions— not only for management, but also for individual sales and service staff.