When a construction project reaches for the skies, the red revolving tower cranes from WOLFFKRAN are never far away. WOLFFKRAN’s unique system offers the right solution for any lifting and conveying application, from the earth to the heavens and anywhere in between. WOLFFKRAN’S current leasing fleet consists of 600 cranes which are used all over the world.
As construction projects progress, the service technicians assemble, extend, dismantle and transport the cranes to the next building site. Until recently, the company used a purely paper system to keep track of these service assignments and record the hours worked. It is now planned to eliminate the deficiencies of this approach by introducing a modern, powerful IT system and by mobilizing the service department. Following the introduction of SAP ECC 6.0 EHP3, with the FI, CO, MM, SD, and CS modules and the international roll-out which has just been completed, the service processes for the leasing side of the business are being mobilized.
As of March 1, 2011 service orders for the installation personnel and the electricians at WOLFFKRAN are sent directly to their iPhones with the Coresystems Field Service standard app and the connector for SAP ECC developed by proaxia. It also records the hours they work on each service contract. WOLFFKRAN is particularly happy with the dramatic cut in the time it takes until a job is invoiced and with the single process needed to record the data. Currently, the service technicians in Switzerland are being equipped with the mobile solution – a roll-out to the company’s other sites will follow.