Case Study

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Wolffkran mobilizes service technicians

«Everyone involved really liked this low cost and innovative solution from the beginning and it represents our first step towards mobilizing and accelerating other SAP ECC processes.»
Andreas Berg

When a construction project reaches for the skies, the red revolving tower cranes from WOLFFKRAN are never far away. WOLFFKRAN’s unique system offers the right solution for any lifting and conveying application, from the earth to the heavens and anywhere in between. WOLFFKRAN’S current leasing fleet consists of 600 cranes which are used all over the world.

As construction projects progress, the service technicians assemble, extend, dismantle and transport the cranes to the next building site. Until recently, the company used a purely paper system to keep track of these service assignments and record the hours worked. It is now planned to eliminate the deficiencies of this approach by introducing a modern, powerful IT system and by mobilizing the service department. Following the introduction of SAP ECC 6.0 EHP3, with the FI, CO, MM, SD, and CS modules and the international roll-out which has just been completed, the service processes for the leasing side of the business are being mobilized.

Wolffkran cranes in action

As of March 1, 2011 service orders for the installation personnel and the electricians at WOLFFKRAN are sent directly to their iPhones with the Coresystems Field Service standard app and the connector for SAP ECC developed by  proaxia. It also records the hours they work on each service contract. WOLFFKRAN is particularly happy with the dramatic cut in the time it takes until a job is invoiced and with the single process needed to record the data. Currently, the service technicians in Switzerland are being equipped with the mobile solution – a roll-out to the company’s other sites will follow.

About Wolffkran

WOLFFKRAN. The name is synonymous with experience and expertise in the construction of revolving tower cranes. Proficient and innovative, the company has made a crucial contribution to the rapid development of conveying technology right up to the present day. Julius Wolff laid the foundation stone for this success story over 100 years ago with the construction of the first revolving crane. Some years later a revolutionary invention followed with the construction of the first top-slewing tower crane.

Today around 500 hardworking employees in the WOLFFKRAN group ensure that the tradition of innovation continues uninterrupted and that the name WOLFF stands for a wide range of crane types. The red WOLFF cranes are produced in Heilbronn, and their tower elements at the second site in Luckau in Brandenburg. Subsidiaries in Germany, Austria, Switzerland and the UAE plus the main office for the international operation in Zug guarantee high-quality and prompt customer service. With its own leasing fleet of around 600 top-slewing cranes, WOLFFKRAN is today one of the biggest suppliers in this sector. It underlines the flexibility and dynamic approach of this specialist in crane construction who, as a manufacturer and service provider,
has customers both in Germany and abroad.

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