Real-Time Data and
Next Generation Service Leadership
Coresystems FSM is now part of SAP.
Coresystems' Dashboard makes it possible to observe and analyse KPIs. This provides managers with a comprehensive and real-time overview of how departments, teams, and employees are performing. Transparent and individualized reports lay out valuable data about your services, revenue, and consumption as well as inventory. These metrics and the deeper insight they offer help you arrive at crucial business decisions that will give your Field Services a competitive edge.
Grow your field service business effectively through customer analysis.
Coresystems gives you a full 360 degree view of the customer, connected products, and your service staff.
67% of Best-in-Class companies are consistently benchmarking their service performance.
In addition to our standard reports, you can also customize your own reports and enjoy full access to all of your data at all times.
The extensive overview of your field service metrics offered by the Analytics Cockpit translates to added business intelligence. This valuable insight helps you recognize what is working and what can be optimized. The results: increased customer satisfaction and added revenue.
Keeping track of your metrics in real-time allows for:
Every industry and company relies on its own unique set of KPIs to measure success. This means that management solutions have to be flexible and adaptable. Not only is the Analytics Dashboard customizable, it also offers Integrated Analytics that make sense of your data in real-time
When using the Coresystems Analytics Dashboard you benefit from:
The easy to use drag-and-drop feature makes it possible to create a dashboard and reports that are unique to your business and your needs.
Real-time printing connected to the cloud makes it possible for field service technicians to either print or send reports and invoices to customers as soon as a service visit is complete. Being able to create and print service and status reports while on site increases overall company efficiency and customer satisfaction.
Having access to data in the cloud makes even more real-time services possible:
Delivering exceptional service is tougher today than it's ever been. With analytics you can make your service more efficient, effective, and more closely aligned with your customers' needs.
Coresystems Now Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.
Customer satisfaction begins with employee expertise. With Knowledge Management, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.
Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.
Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.
Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.
Coresystems is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, our ecosystem comes ready for 3rd party integrations with our powerful API.
Understanding security, GDPR and personal data definition is critical for business compliance. Coresystems will take any action necessary to ensure that we handle customer data in compliance with applicable law.
We have already successfully reduced the time between servicing and invoicing from several weeks to an average of six days on more than 50% of customer service calls.