Customer Experience Starts
With Knowledge Management
Customer satisfaction often begins where employee expertise ends. With checklists, you can provide your employees a model for service execution and excellence, thereby ensuring that they have the right script for the right scenario. The Knowledge Management module allows you to effectively create, define, and modify these checklists using an intuitive drag-and-drop interface, while powerful versioning feature means that your employees are using the most up-to-date checklist available.
With Knowledge Management, you can standardize your service, while making certain that the data captured in the checklists can be used to optimize operations, creating a perfect service feedback loop.