Mobile Field Service Application empowers field service workforce
SAP Field Service Management not only makes it much easier to deliver awesome service to your customers, less stressful days, and a happier work environment also make the service chain more productive.
Don’t make the mistake of undervaluing your field service team
Too often, field service technicians are viewed as remote workers who do the grunt work without actually driving value. This is a complete and dangerous misjudgment. Almost every day, technicians are out in the field with the people who matter: your customers. No one has as big an impact on customer service or the opportunity to create a positive experience as they do. SAP Service Cloud gives you the tools you need to change this perception and empower your field service workforce team to deliver the highest value to your customers.
How is Field Service Software empowering your field service technician?
On a day-to-day basis, the field service engineer is the company representative the customer will get to know best. But field engineers are often sent into the field inadequately equipped to meet, let alone exceed, customer expectations. In today's ultra-competitive marketplace, the field technician is expected to arrive armed with up-to-date information regarding equipment history, repair needs and required forms and parts. If they’re not prepared, customer satisfaction ratings plunge.
Mobility is not a magic bullet. However, when technicians have real-time insights into the customer and the equipment they are sent out to service, they will be able to have more informed conversations with customers, and ensure that they fix the issue at hand on the first visit. Aly Pinder Jr., Senior Research Analyst, Service Management; Aberdeen Group
Thankfully, the powerful SAP Field Service Management Software gives field engineers the tools they need to excel at their jobs. A single application offers both past and real-time customer data, which means that by the time engineers arrives at the work site, they are ready to dig right in and get to work making repairs and meeting (even exceeding) sales goals and quotas.
Give your service technicians what they need to succeed with SAP Field Service Management
Our innovative software solution empowers field service technician to take ownership of their critical role in the company's success at a whole new level. Technicians become the "face" of the company in a tangible way. And every day, their faces convey the competence, efficiency, and reliability that comes with our cutting edge technology.
The new Google Material design interface of the automated Field Service Software minimizes technician training time. Technicians can access schedules, service routes, and directions in a few clicks. All critical information (customer requests, equipment history, et al) is at the technician's fingertips well before arrival on the job site.
And best of all, there is no more cumbersome paperwork! With e-forms and checklists, technicians can invoice the customer on the spot and then upload their reports and enter their work time and expenses before leaving for their next appointment. Giving technicians this kind of control to create a positive customer experience will result in skyrocketing customer satisfaction ratings, repeat orders and increased customer loyalty.
Go Paperless and Improve Profitability Through Technology and Service Quality.
How can your field service team boost your revenue?
All of these benefits clearly lead to huge time savings, and return customers. That in turn adds up to increased turnover. But the SAP Field Service Management lets your technicians contribute even more. With ready access to information about customers’ histories and devices, technicians are ideally situated to recommend service level agreements, upgrades, and additional products to your customers while on site.
SAP Field Service Management also lets your technicians connect to the back-office sales team. With this feature, they can immediately notify your sales representatives about potential customer interest in new company services and offers and increase upselling and cross-selling opportunities. And the sales team can provide customers with the necessary information and advice they need in real-time. This will ensure your customers come to you for all their needs rather than looking to the competition.