In today's ultra-competitive global marketplace, the customer is definitely in charge. Customers who don't feel heard and valued by one organization will quickly jump ship to do business with a competitor. The increasing pressure to exceed customer expectations has driven companies to add ever more value for each dollar spent.
The average delivery truck racks up a $400+ bill just by backing out of the lot. It falls to a company's operations manager to ensure the company receives maximum return on its investment. In turn, operations management requires high performance tools to help them achieve these goals. A typical day in operations management includes ensuring compliance with all safety regulations, tracking expenses and revenue and continually measuring customer satisfaction levels, all while coordinating with essential field personnel to ensure each shipment arrives on time and as ordered.
Thankfully, a new breed of Coresystems Field Service Management Software is automating many of the time-consuming manual processes associated with customer service of days past. Operations managers can oversee multiple jobs in real time and equip field personnel with up-to-date information to complete repairs quickly. This boosts first-time fix rates and, consequently, customer satisfaction ratings.
Our field service software also tracks employee performance, highlighting field engineers that excel as well as those who may need extra training or support. Analytical data also shows product line performance and how industry trends may shape future needs.
With these tools at close hand, operations managers and company executives have all the data required to maximize profitability and reduce expenses on a daily basis. This adds up to less stress, greater success and, ultimately, a better business model to build on.
Understand and meet customer expectations, transactions, behavior, and identify lacks and opportunities in your product and service operations to grow your business.
We'd love to show you how to optimize your field services, increase revenue, and delight your customers. So if you have questions for our sales team, just fill out the form and we will get back to you shortly.