Automated dispatch system reduces stress for technicians and dispatchers
SAP Field Service Managements is a key tool for service officers looking to maintain insight into field activities, improve service efficiency, and deliver a wow-experience to customers.
What’s to gain with increased transparency?
It’s impossible to account for everything when manually scheduling service calls and your technicians. The automated solution makes it easy. Eliminate return visits and no-shows by improving service information management. Cut costs and improve customer loyalty and satisfaction by getting the job done right the first time around.
The SAP Field Service Management Software gives executives and management the ability to run a fully transparent operation. No matter how remote the job sites on any given day may be, once engineers have uploaded their data the service office can access it at any time to view job progress and completion rates.
Have More Time for the Work that Matter Most
The built-in scheduling tool incorporates the latest in artificial intelligence (AI) to help management minimize organizational waste. This includes optimizing processes to maximize your first-time-fix rate by matching the best technician to each job, minimizing travel time between calls, and tracking improvements in real-time.
48% service margin for Best-in-Class firms as a result of a focus on service optimization
Upgrading to this level of automated, AI-powered field service management software will have a positive ripple effect across a diverse range of departments.
For example, converting to an automated dispatch system reduces stress for technicians and dispatchers by updating scheduling and job changes in real-time. This is especially helpful in urgent and emergency situations when service calls have to be juggled and shifted in order to prioritize critical cases. The technician and back office can simply enter the new service call into the system and the AI tool will sort out the rest.
On top of that, both field and office workers have the information they need to open and close client jobs on the spot. That means no time is wasted traveling back and forth from the service office to fill out, drop off, and process paperwork.
Stay Ahead of the Game with Easy Access to Critical Data
At the managerial level, managers retain full transparency and a detailed overview thanks to direct reports displayed on dashboards customized to their specific needs. Most importantly, the availability of data via electronic retrieval provides sales forecasting without any lag time. This makes it possible for the company to remain highly responsive to shifts in customer satisfaction ratings, executive decisions, and the competition.
Providing exceptional customer value requires partnering with customers and delivering valuable insights approaching the role of customer advocate. Aly Pinder Jr., Senior Research Analyst, Service Management; Aberdeen Group