It’s impossible to account for everything when scheduling service calls and your technicians manually; Coresystems makes it easy. Eliminate return visits and no-shows by improving service information management: cut costs and improve customer loyalty and satisfaction.
The new Coresystems Field Service Management Software gives executives and management the ability to run a fully transparent operation. No matter how remote the job sites of the day may be, once engineers have uploaded their data, the service office can access it at any time to view job progress and completion rates.
The inbuilt scheduling tool incorporates the latest in artificial intelligence (AI) to support management to minimize organizational waste. This includes optimizing for maximum first-time fix rates by matching the best technician to each job, minimizing drive time between calls and tracking improvements on a real-time basis.
Upgrading to this level of automated, AI-equipped field service management software will have a positive ripple effect across a diverse range of departments.
For example, automating dispatch reduces stress for technicians and dispatchers by updating scheduling and job changes in real-time. As well, both field and office workers have the information they need to open and close client jobs on the spot and no time is wasted traveling back and forth from the service office just for paper runs.
On a supervisory level, managers maintain full transparency and visibility with direct reports through dashboards customized to their needs. Most importantly, availability of data via electronic retrieval informs sales forecasting with no lag time, making the company highly responsive to shifts in customer satisfaction ratings, executive decisions and competitor positioning.
Providing exceptional customer value requires partnering with customers and delivering valuable insights approaching the role of customer advocate.
Aly Pinder Jr., Senior Research Analyst, Service Management; Aberdeen Group
service margin for Best-in-Class firms as a result of a focus on service optimization
Coresystems is the key tool for service officers to maintain insight of field activities, improve service efficiency and deliver a wow-experience to customers.
We'd love to show you how to optimize your field services, increase revenue, and delight your customers. So if you have questions for our sales team, just fill out the form and we will get back to you shortly.