You might face a three-fold goal: drive service productivity and utilization, improve customer satisfaction, and expand the breadth and complexity of service offerings.
But customer-centric service is not always easy to achieve. The regulatory environment in this industry demands that certain protocols are followed, and, sometimes, conflicts with the field workforce's desire to "get stuff done for the customer." We show you how to deal with.
Thanks to the advances in medicine, average life expectancy has increased significantly. Years of research have lead to the development of new drugs, vaccines, implants and surgical procedures and as a result, people with health restrictions or physical limitations can now live better and longer. You and your company have made an important contribution to this. With your specialised field service teams, you bear great responsibility. At the same time, however, you also need to operate your business profitably. At Coresystems, we have the necessary project experience and the innovative solutions to provide maximum support for your mobile service workforce – both service technicians and sales personnel.
"With Coresystems’ mobile platform, our workforce can now access all the information they need at the click of a button, entering sales quotations, adding sales orders and placing service calls while on the move," says Mark Fleming, Coresystems customer and Managing Director at Fleming Medical.
While our mobile field service solution offers many benefits to your employees, it also has a positive impact on customer retention.
"In the future, thanks to the support of Coresystems, it will also take significantly less time for new employees to become productive, which is also hugely important for the expansion and success of our organisation," says Peter Liniger, Coresystems customer and Director Strategic Account Management at DePuy Synthes.
With a mobile solution that is tailored to your needs you can save time and money while facilitating cross-team collaboration among your employees. And on top of all that, you can also secure a competitive edge.
"The regulatory environment demands that certain protocols are followed, and, at times, this conflicted with the field service team's desire to "get work done for the customer."
Aly Pinder Jr., Senior Research Analyst, Service Management; Aberdeen Group