Seamless integration of Field Service
With your ERP and CRM
Coresystems FSM is now part of SAP.
Keeping everything connected has never been easier thanks to Coresystems Cloud’s open API. Quickly integrate your enterprise resource planning (ERP), customer relationship management (CRM), accounting systems, web services and transfer files, or any third-party systems into the Coresystems Cloud. It doesn’t matter where your data is stored. You can also easily enhance our completely secure and stable environment with new solutions as they come along. The smooth flow of data between business software, apps, subsidiaries, partners, employees, equipment, customers and machines will improve communications and business processes.
Ensuring the Seamless Flow of Information and Communications Just Got Possible with Coresystems’ Open Platform
Productivity is the number one priority in businesses’ tech budgets when it comes to field service software.
52% of service companies still do things manually - paper, pens, headaches.
Use Coresytems’ API to quickly integrate your infrastructure, CRM or ERP systems or develop your own tools on top of our powerful cloud platform.
Disconnected technological infrastructures have limited value and high costs. ERP, CRM, and services must communicate with each other to keep the functions that depend on them from working in a vacuum. Connect your FSM and ERP/CRM so that the entire team can see and use all necessary data like inventory, customer data, etc. to glean insights and to make real-time decisions that positively impact productivity, performance, and customer service experience.
When designing Coresystems’ open platform, we wanted to create a product that allowed for the simple integration of any system with the Cloud. That is why we based our API on the business standard: REST (Representational State Transfer) architecture.
Our integration strategy:
Nowadays, we depend on several tools to meet a wide range of needs across various business processes. Integrating all your business solutions with the Coresystems’ Cloud solution provides the transparency you want to juggle all your client, service technician, back office, and product data. Keeping track of all this data will give you the necessary oversight to provide speedy and effective service.
Coresystems helps you bundle all your essential external applications and tools:
Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.
Waze is the world's largest community based traffic and navigation app. Drivers in your area share real-time traffic and road info, saving everyone time and gas money on their daily drives.
Glympse is a fast and simple way for location sharing in real-time.
Twilio is a cloud communications platform for text messaging and VOIP.
Mila is a crowd services agent and Coresystems spin-off. Over Mila.com, users can find, use, and rate technically experienced people in their area, or offer their own technical know-how. Service in UBER-style.
Zapier is a webapp-automation service. Zapier connects apps and moves info between automatically.
As IoT devices are becoming more and more popular new possibilities and integration opportunities emerges. In the context of the Field Service Management it means having access to various sensor device data in real time. This enable us to constantly analyze device data, detect and react on anomalies in real time and, as a result, ensure lower times to repair and even zero downtimes.
Currently Coresystems leverage the IoT MindSphere platform from Siemens to connect to various devices, monitor them and detect failures. In case of failures a service call in the FSM Coresystems is automatically created and technician assigned. This will shorten the service loop bringing a device much faster back to the service.
The Master Data Management app allows you to import and manage your master data through an easy-to-use interface without scripts or programming skills. Additionally, the Master Data Management module allows you to customize and configure the elements displayed on the mobile application user interface
Connect FSM with ERP or CRM or use the feature-rich software as a stand-alone.
Manage synchronization between Coresystems Cloud and ERP connector and manage errors that may occur for clients operating an ERP (such as SAP Business One) in the background
With Data Loader you can download master data templates for specific data objects and upload when completed, update or overwrite existing data, or download object data resources saved to the cloud.
Delivering exceptional service is tougher today than it's ever been. With analytics you can make your service more efficient, effective, and more closely aligned with your customers' needs.
Coresystems Now Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.
Customer satisfaction begins with employee expertise. With Knowledge Management, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.
Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.
Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.
Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.
Coresystems is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, our ecosystem comes ready for 3rd party integrations with our powerful API.
Understanding security, GDPR and personal data definition is critical for business compliance. Coresystems will take any action necessary to ensure that we handle customer data in compliance with applicable law.
We have already successfully reduced the time between servicing and invoicing from several weeks to an average of six days on more than 50% of customer service calls.