Seamless integration of Field Service

With your ERP and CRM

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The I-want-to-keep-it-all-connected-moment.
Make it a core moment.


Keeping everything connected has never been easier thanks to Coresystems Cloud’s open API. Quickly integrate your enterprise resource planning (ERP), customer relationship management (CRM), accounting systems, web services and transfer files, or any third-party systems into the Coresystems Cloud. It doesn’t matter where your data is stored. You can also easily enhance our completely secure and stable environment with new solutions as they come along. The smooth flow of data between business software, apps, subsidiaries, partners, employees, equipment, customers and machines will improve communications and business processes.

Ensuring the Seamless Flow of Information and Communications Just Got Possible with Coresystems’ Open Platform

No. 1

Productivity

Productivity is the number one priority in businesses’ tech budgets when it comes to field service software.

-0%

Headaches

52% of service companies still do things manually - paper, pens, headaches.

3rd

Party integrations

Use Coresytems’ API to quickly integrate your infrastructure, CRM or ERP systems or develop your own tools on top of our powerful cloud platform.

Connect SaaS Field Service Software to ERP and CRM

FSM boosts efficiency with an ERP integration even for complex organizations

Disconnected technological infrastructures have limited value and high costs. ERP, CRM, and services must communicate with each other to keep the functions that depend on them from working in a vacuum. Connect your FSM and ERP/CRM so that the entire team can see and use all necessary data like inventory, customer data, etc. to glean insights and to make real-time decisions that positively impact productivity, performance, and customer service experience.

+ Seamless connection to:
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  • AP B1
  • SAP ECC
  • Salesforce
  • Microsoft Dynamics AX and NAV
  • Oracle
  • abas ERP
  • ProAlpha
Field Service Software Cloud REST API

Benefit from Our Robust and Flexible Integration Strategy

When designing Coresystems’ open platform, we wanted to create a product that allowed for the simple integration of any system with the Cloud. That is why we based our API on the business standard: REST (Representational State Transfer) architecture.

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Our integration strategy:

  • is based on the API web-based standard: REST architecture
  • relies on the standard JavaScript Object Notation (JSON) to transmit data objects
  • allows for simple ERM and CRM integration
Field Service Software 3rd Party Integrations

Rely on One Connection for Numerous Businesses

Nowadays, we depend on several tools to meet a wide range of needs across various business processes. Integrating all your business solutions with the Coresystems’ Cloud solution provides the transparency you want to juggle all your client, service technician, back office, and product data. Keeping track of all this data will give you the necessary oversight to provide speedy and effective service.

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Coresystems helps you bundle all your essential external applications and tools:

Slack brings all your communication together in one place. It's real-time messaging, archiving and search for modern teams.

Waze is the world's largest community based traffic and navigation app. Drivers in your area share real-time traffic and road info, saving everyone time and gas money on their daily drives.

Glympse is a fast and simple way for location sharing in real-time.

Twilio is a cloud communications platform for text messaging and VOIP. 

Mila is a crowd services agent and Coresystems spin-off. Over Mila.com, users can find, use, and rate technically experienced people in their area, or offer their own technical know-how. Service in UBER-style.

Zapier is a webapp-automation service. Zapier connects apps and moves info between automatically.

Field Service Software Siemens MindSphere IoT

Connect to IoT Platforms and create your ecosystem!

As IoT devices are becoming more and more popular new possibilities and integration opportunities emerges. In the context of the Field Service Management it means having access to various sensor device data in real time. This enable us to constantly analyze device data, detect and react on anomalies in real time and, as a result, ensure lower times to repair and even zero downtimes.

+ More about MindSphere
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Currently Coresystems leverage the IoT MindSphere platform from Siemens to connect to various devices, monitor them and detect failures. In case of failures a service call in the FSM Coresystems is automatically created and technician assigned. This will shorten the service loop bringing a device much faster back to the service.  

Read more about MindSphere and Coresystems

Field Service Software Plattform

Configure and Customize your FSM with Data Management

The Master Data Management app allows you to import and manage your master data through an easy-to-use interface without scripts or programming skills. Additionally, the Master Data Management module allows you to customize and configure the elements displayed on the mobile application user interface

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Connect FSM with ERP or CRM or use the feature-rich software as a stand-alone.

Manage synchronization between Coresystems Cloud and ERP connector and manage errors that may occur for clients operating an ERP (such as SAP Business One) in the background

 

With Data Loader you can download master data templates for specific data objects and upload when completed, update or overwrite existing data, or download object data resources saved to the cloud. 

All-in-one Field Service Software for your entire team.
Make it a core moment.

Crowd Service

Coresystems has pioneered "Crowd Service" – which allows customers to leverage an Uber-like platform to find available field service technicians in real-time.

Field Service Analytics, Reports & Dashboards

Delivering exceptional service is tougher today than it's ever been. With analytics you can make your service more efficient, effective, and more closely aligned with your customers' needs.

Customer Self-Service

Coresystems Now Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.

Field Service Knowledge Management

Customer satisfaction begins with employee expertise. With Knowledge Management, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.

Work Order Management Software

Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.

Workforce Scheduling & Field Service Dispatching Software

Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.

Mobile Field Service Management Software & App

Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.

Integrations and Cloud

Coresystems is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, our ecosystem comes ready for 3rd party integrations with our powerful API.

Security and GDPR

Understanding security, GDPR and personal data definition is critical for business compliance. Coresystems will take any action necessary to ensure that we handle customer data in compliance with applicable law.

In the future, thanks to the support of the Coresystems Field Service Software, it will also take significantly less time for new employees to become productive, which is also hugely important for the expansion and success of our sales organisation.
Peter Liniger, Director Strategic Account Manager

Perfect field service moments
are core moments.

Best-in-class companies have transformed their service organization by focusing on the customer. Coresystems helps you to make every part of your service process more human and efficient - from first contact to happy customer and beyond.

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