The Coresystems Story
Perfect field service moments are core moments!
Coresystems FSM is now SAP Field Service Management.
Coresystems has been developing innovative solutions and software for field service since 2002 when Manuel Grenacher envisioned developing a platform that would provide the world with field service in real-time. Our mobile-friendly, cloud-based field service software was designed to be simple to operate and incredibly flexible – a powerful combination that enables service companies to leap ahead of the competition and amaze customers.
Our core values motivate us every day. And with 195,000 users and over 180 employees, Coresystems is steadily growing. We have our customers and the service community to thank, since customer satisfaction is the true measurement of success.
After all, Coresystems is on a mission to deliver core moments to every customer.
We currently have more than 180 employees around the world and over 350 qualified partners.
Today, over 195'000 delighted users across the globe use our products to improve their own field service management.
Our very largest customers have highly complex business processes, several branch offices, and numerous subsidiaries all over the globe.
At Coresystems, solving field service problems is our top priority. Every day, field technicians and engineers receive their schedules from dispatchers, and load up their trucks with parts, equipment, and tools to head out to service calls. They fight through traffic, rushing from job site to job site, sometimes leaving a daunting pile of paperwork and unsatisfied customers in their wake.
How can field service techs find better routes to job sites? How can they have all the data they need on both the customers and machines digitized and easily accessible? How can they successfully fit in more calls each day that increase their organization's revenue and meet KPIs? And how can they do all of this, while blowing each customer's mind with service that is faster, better, and more efficient than ever.
These problems are what the team at Coresystems sits down works hard to solve.
Our people make our company what it is. We hire for the best fitting, and we pride ourselves on attracting and retaining people with passion and soul. We are always looking for people who share our values: openness, cooperation and innovation. At the core of what drives us is one simple phrase, “Best For The Customer.” This is more than just a mantra; putting the customer first is evident in the product we ship, the support we provide, and the way we market and sell. And that makes us incredibly happy.
Delivering exceptional service is tougher today than it's ever been. With analytics you can make your service more efficient, effective, and more closely aligned with your customers' needs.
Coresystems Now Self-Service Portal is a knowledge base and customer portal all in one. With the easy-to-use code scanner function, your customers can quickly access product or equipment information or initiate service calls in a more efficient manner.
Customer satisfaction begins with employee expertise. With Knowledge Management, you can ensure that your employees have the insight and information necessary to deliver high-quality service in any situation.
Great service means being in the right place at the right time. With Workforce Management Material you can link parts to warehouses in real-time, so your field service technicians have a better chance of getting it right the first time. You can also track service vehicles for improved resource management and response times.
Great field service no longer revolves around reacting to a failure. With our intuitive technology and enhanced processes, you can proactively manage field resources, and be better prepared to resolve your customer issues in advance of failures.
Customers demand a level of service which is difficult to execute in paper form. Mobile technology has transformed the way in which organizations operate in the field in this age of the empowered customer.
Coresystems is delivered in the cloud as a SaaS application, yet offers seamless offline functionality in all mobile applications. Best of all, our ecosystem comes ready for 3rd party integrations with our powerful API.
Understanding security, GDPR and personal data definition is critical for business compliance. Coresystems will take any action necessary to ensure that we handle customer data in compliance with applicable law.
We have already successfully reduced the time between servicing and invoicing from several weeks to an average of six days on more than 50% of customer service calls.