Our Story

 

We are on a mission to make field service more efficient and satisfying!

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We aim to understand and meet customer needs via
perfect field service moments.

It is a result of a simple observation: people have transformed how they live, work, shop and consume - but businesses have not adapted. This mismatch led Manuel Grenacher to create the vision for a new level of field service management experience and to develop Coresystems’ platform to support it. 
What we stand for - Our vision

At Coresystems, solving field service problems is our top priority. Every day, field technicians and engineers receive their schedules from dispatchers, and load up their trucks with parts, equipment, and tools to head out to service calls. They fight through traffic, rushing from job site to job site, sometimes leaving a daunting pile of paperwork and unsatisfied customers in their wake.

How can field service techs find better routes to job sites? How can they have all the data they need on both the customers and machines digitized and easily accessible? How can they successfully fit in more calls each day that increase their organization's revenue and meet KPIs? And how can they do all of this, while blowing each customer's mind with service that is faster, better, and more efficient than ever. 

These problems are what the team at Coresystems sits down works hard to solve.

Mission Statement
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Understanding and meeting customers’ needs through real-time field service moments.

Our People & Culture

Our people make our company what it is. We hire for the best fitting, and we pride ourselves on attracting and retaining people with passion and soul. We are always looking for people who share our values: openness, cooperation and innovation. At the core of what drives us is one simple phrase, “Best For The Customer.” This is more than just a mantra; putting the customer first is evident in the product we ship, the support we provide, and the way we market and sell. And that makes us incredibly happy.

Field Service Movement

Coresystems has been developing innovative solutions and software for field service since 2002 when Manuel Grenacher envisioned developing a platform that would provide the world with field service in real-time. Our mobile-friendly, cloud-based field service software was designed to be simple to operate and incredibly flexible – a powerful combination that enables service companies to leap ahead of the competition and amaze customers.

Our core values motivate us every day. And with 150,000 users and over 140 employees, Coresystems is steadily growing. We have our customers and the service community to thank, since customer satisfaction is the true measurement of success.

After all, Coresystems is on a mission to deliver core moments to every customer.

Our core values
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Our core values – think big, get stuff done, always show integrity, solve problems with awesome products, and respect customers' loyalty – motivate us every day.

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Our Success In Numbers
155,000 users in 84 countries

Today, over 155,000 delighted users across the globe use our products to improve their own field service management. Our customers are small, medium, and large national and international companies. Our very largest customers have highly complex business processes, several branch offices, and numerous subsidiaries. We currently have more than 140 employees around the world and over 350 qualified partners.
Our Offices - Coresystems