Coresystems is now part of SAP.
Many industrial organizations have historically been very successful at what they do, building up a loyal user base that has provided a regular revenue stream for years. However, many field service organizations are now experiencing a change in the landscape, with less equipment being ordered and new competition from China and other emerging markets. In order to continue being successful, businesses need to adapt to this new environment. With the right level of investment, customer service is a rich source of new revenue and brand loyalty.
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