Coresystems FSM is now part of SAP.
For field service management (FSM), one of the most crucial KPIs is customer satisfaction. Customers who are pleased with products and services are not tempted to seek out better solutions. In effect, guaranteeing customer satisfaction is a way of building up a loyal clientele and ensuring retention. Experience in this free white paper 3 traps which you have to avoid, to meet customers satisfaction.
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