Coresystems is now part of SAP.
A business can only fully benefit from implementing field service software when all stakeholders are included in the process. Apart from keeping in mind financial targets, a business should also understand customers’ needs and how its services can help customers reach their goals. Field service engineers actually have more contact with customers, so they should be given the tools and information to do their job efficiently and feel like a valued part of the process. When these tools are in place, the relationship between all stakeholders becomes tighter, leading to new revenues from higher value services and upselling.
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